As a patient, how do you know? What do you look for? Why is KORT the best in rehab? (KORT's answers are in blue.)
High Patient Loyalty
This matters because studies show that a patient's relationship with his or her therapist is the biggest predictor of a good outcome of care. How can you tell? Are the folks who answer the phone friendly? Yes. Do they go out of their way to help you? Oh, yes. Ask about their patient loyalty survey scores. Ask how many patients have used their services for a prior injury or condition. Depending on the month, anywhere from 20%- 40% of KORT's patients have sought our care for prior injuries. Ask how many patients plan to recommend them to their family and friends. Month after month, an amazing 100% of patients surveyed say yes to this, and believe us, we ask every patient.
Practice Based on Evidence
This is not just the current buzzword in healthcare. Evidence-based practice means combining clinical expertise with the best available evidence from systematic research and knowing how that meshes with your individual needs and values. So how do you know? Ask the therapist. How do you integrate research into my treatment plan? At KORT, we pre-process evidence for our most common diagnoses, so that we don't have to do research on every patient. What evidence are you basing my treatment on? KORT therapists are familiar with the evidence that supports what treatment they recommend. You'd be surprised to find this isn't the case with many therapists.
Board Certification
Only 5 % of physical therapists are certified by the American Board of Physical Therapy Specialists. These specialists in such areas as orthopedics, hand therapy, clinical electrophysiology, strength conditioning, and sports medicine have practiced at least 2000 hours in their specialty area and pass a rigorous board exam. You'll find more board-certified therapists at KORT than anywhere else in the region.
Consistent Care
Consistency in whose providing treatment to you eliminates the need for the therapist to brush up on what's happened in your prior therapy visits and is tantamount to developing a relationship with your therapist. As you've learned in the patient loyalty checkbox, this is the biggest predictor of a good outcome of care. Yup, this is the approach that KORT uses.
Dedication to Patient Convenience
Are locations close to work or home, making complying with your therapy schedule easier? Yes. Can you get an appointment within 24 hours? Yes. Does the therapist participate with your insurance plan? Just about everyone that we can think of. Does the therapist get pre-cert and explain information about your coverage? Certainly. Can you schedule your appointments on-line or do your registration forms on line? You got it.
A Partner During Your Care and After
Does your therapist have a website where you can get information about common conditions and injuries? Yes, and it has great illustrations, info on diagnosis, treatment and rehab, even a section on frequently asked questions. Does your therapist give you his/her business card and tell you to call them no matter what the problem? Yes. Does your therapist tell you to stop by if you have a question or something new arises? Anytime, we'll leave the light on for you.
You can check these boxes at every one of KORT's many locations around Louisville , central Kentucky , and southern Indiana . KORT Therapists are a special group of people: dedicated, caring, and just rooting for you to get out of pain and back to your regular activities. Call us today at 1-800-645-KORT or log onto www.kort.com. |
